Overview

JAKTOOL is seeking a Program Manager to lead customer programs from opportunity through delivery, spanning program capture, proposal development, technical strategy and business execution.

This is a highly dynamic, hands-on leadership role requiring the ability to operate across sales, technical execution, and program strategy. The Program Manager is expected to drive clarity, provide direction, and take full ownership of program outcomes.

What Success Looks Like in This Role

• Leads programs from early customer engagement and opportunity shaping through successful delivery
• Acts as a proposal integrator, aligning technical scope, schedule, and cost into executable plans
• Owns program performance: scope, schedule, budget, margin, and customer satisfaction
• Provides clear leadership and direction to cross-functional teams
• Proactively identifies risks and drives solutions across engineering, manufacturing, and customer stakeholders
• Contributes to business growth through customer engagement and opportunity development
• Balances technical decisions with financial and business impact
• Operates independently and brings forward ideas to improve execution, strategy, and processes

Key Responsibilities

• Lead customer programs from proposal through delivery, including engineering development and manufacturing execution
• Drive program capture activities, including early customer engagement, requirements definition, and solution development
• Act as the integrator during proposal development, aligning technical, operational, and financial inputs into a cohesive plan
• Engage directly with customers to define scope, manage expectations, and identify new opportunities
• Own program performance, including schedule, budget, margin, and delivery commitments
• Translate customer needs into actionable technical and operational plans
• Provide strategic direction to project teams and project leads
• Identify risks early and drive cross-functional resolution
• Monitor program health and ensure alignment with business objectives
• Contribute to leadership discussions with insight on program impacts, risks, and opportunities

Required Experience

• Experience managing programs involving physical product development, engineering services, or manufacturing
• Background in industries such as aerospace, medical devices, defense, industrial equipment, or similar
• Demonstrated experience supporting proposal development, capture activities, or customer solution shaping
• Proven ability to operate across technical, operational, and customer-facing environments
• Experience owning program financials, including budgets, margins, and tradeoff decisions
• Proven ability to lead in ambiguous, fast-paced environments
• Candidates with primarily software/SaaS program management experience without exposure to physical product development are unlikely to be a fit.

Qualifications

• BS in Engineering, Science, or related field (or equivalent experience); PMP is a plus
• 5+ years managing customer-facing programs or accounts
• Strong understanding of program management principles and tools
• Strong business acumen and financial awareness
• Excellent communication, technical writing, and presentation skills
• Strong interpersonal skills with the ability to engage effectively with customers, vendors, and internal teams

Operating Style

• Proactive and self-directed—does not wait for direction to identify issues or opportunities
• Comfortable operating in a dynamic, fast-paced environment with shifting priorities
• Able to provide clear direction in ambiguous situations
• Willing to step into both strategic and tactical work as needed
• Strong sense of ownership, accountability, and urgency

This role is well-suited for individuals who enjoy operating at the intersection of engineering, business, and customer engagement—and who are motivated by owning outcomes from concept through delivery.

About JAKTOOL

JAKTOOL is an engineering services and manufacturing company supporting customers across government, aerospace, healthcare, and medical markets. We partner with customers from early concept through production, bringing together engineering, design, and precision manufacturing to deliver complex solutions.

DUTIES AND RESPONSIBILITIES:

• Develop and implement quality control procedures in areas such as design, manufacturing, and assembly to ensure that our products meet the highest standards of quality
• Apply advanced knowledge of GD&T and engineering principles to ensure precision and inspectability
• Direct the interpretation of inspection and validation data to verify compliance with engineering and quality standards
• Work closely with production teams to identify potential quality issues and develop solutions to resolve them
• Collaborate with engineers and designers to ensure that products are designed with quality in mind
• Conduct audits and inspections of products and processes to ensure compliance with industry standards and regulations
• Work with suppliers to ensure that their products meet our quality standards
• Lead problem-solving initiatives using advanced root cause analysis and statistical techniques to drive long-term process improvements
• Collaborate with cross-functional teams to establish and improve operating procedures, resolve complex technical challenges, and provide authoritative guidance
• Mentor and train junior staff in quality control best practices, process design, and problem-solving methods
• Provide strategic input to leadership on long-term quality control capabilities and investments
• Analyze data on quality metrics such as defect rates and customer feedback to identify trends and areas for improvement
• Support regulatory quality assurance audits

EDUCATION:

• Bachelor of Science degree from an accredited course of study in engineering. 
• Equivalent combination of advanced education and directly relevant professional experience may be considered as an alternative 

SKILLS + EXPERIENCE:

• 7+ years of experience in quality engineering or related field
• Advanced proficiency in CMM programming and process validation
• Experience with quality control procedures and methodologies
• Strong analytical skills and ability to work with data
• Advanced proficiency in metrology
• Excellent problem-solving and decision-making skills
• Strong communication and interpersonal skills
• Knowledge of industry standards and regulations related to quality control
• Ability to work independently and as part of a team
• Experience working in ISO 9001, ISO 13485 or other quality-regulated environments
• Demonstrated success in mentoring and developing junior engineers/technicians
• Excellent leadership skills with ability to influence at all organizational levels

The Marketing Intern will assist with day-to-day marketing initiatives while also supporting general administrative needs across the team.

Key Responsibilities

• Assist in the development and execution of marketing campaigns

• Create and schedule content for social media platforms

• Conduct market research and competitor analysis

• Support email marketing campaigns and newsletter creation

• Help draft marketing materials such as blog posts, website content, and promotional copy

• Track and report on marketing campaign performance and analytics

• Assist with event planning or promotions

• Maintain marketing databases and contact lists

• Collaborate with the marketing team on brainstorming and strategy sessions

• Provide general administrative support, including organizing and scanning files, and handling routine office tasks

Qualifications

• Currently pursuing or recently completed a degree in Marketing, Communications, Business, or a related field

• Strong written and verbal communication skills

• Familiarity with social media platforms and digital marketing trends

• Basic knowledge of marketing tools/platforms (e.g., Canva, Google Analytics, Facebook, LinkedIn, YouTube, or similar platforms)

• Strong organizational skills and attention to detail

• Ability to work both independently and collaboratively

• Creative thinking and willingness to learn

DUTIES AND RESPONSIBILITIES:

• Program and operate CMM equipment (PC-DMIS preferred) for inspection and data collection
• Perform first article inspections (FAI) and detailed dimensional layouts
• Inspect precision machined components with tight tolerances and complex geometries
• Interpret engineering drawings, GD&T, and model-based definitions
• Collaborate with machinists and engineers to resolve dimensional issues
• Develop and improve inspection and metrology processes
• Analyze measurement data and provide actionable feedback
• Support compliance with aerospace and DoD quality standards
• Utilize standard inspection tools (micrometers, calipers, height gages, etc.)

REQUIRED EDUCATION/EXPERIENCE

• Bachelor’s degree in Engineering or related technical field
• 3+ years of experience in metrology, quality inspection, or CMM programming
• Strong understanding of GD&T and blueprint reading
• Experience with precision measurement tools and inspection techniques
• Ability to work in a fast-paced, hands-on environment

PREFERRED EXPERIENCE

• Experience with PC-DMIS (strongly preferred)
• Background in aerospace, defense, or prototype manufacturing
• Experience with first article inspection 
• Familiarity with tight-tolerance machining environments

 WHY JAKTOOL

• 9/80 work schedule (every other Friday off)
• Opportunity to work on cutting-edge prototype programs
• Direct impact on aerospace and defense projects
• Comprehensive benefits including medical, dental, vision, and 401k

DUTIES AND RESPONSIBILITIES:

• Program and operate CMM equipment for inspection and data collection
• Perform first article inspections (FAI) and detailed dimensional layouts
• Inspect precision machined components with tight tolerances and complex geometries
• Interpret engineering drawings, GD&T, and model-based definitions
• Collaborate with machinists and engineers to resolve dimensional issues
• Develop and improve inspection and metrology processes
• Analyze measurement data and provide actionable feedback
• Support compliance with aerospace and DoD quality standards
• Utilize standard inspection tools (micrometers, calipers, height gages, etc.)

REQUIRED EDUCATION/EXPERIENCE

• Bachelor’s degree in Engineering or related technical field
• Internships or work experience in metrology, quality inspection, or CMM programming
• Strong understanding of GD&T and blueprint reading
• Desire to work in a hands-on role.  This is not a desk job!
• Ability to work in a fast-paced environment

PREFERRED EXPERIENCE

• Experience with PC-DMIS 
• Background in aerospace, defense, or prototype manufacturing
• Experience with first article inspection
• Familiarity with tight-tolerance machining environments

 WHY JAKTOOL

• 9/80 work schedule (every other Friday off)
• Opportunity to work on cutting-edge prototype programs
• Direct impact on aerospace and defense projects
• Comprehensive benefits including medical, dental, vision, and 401k